Policies / FAQ

Hotel Policies:

Check-in/-out policy:

Check-in time from 3:00 PM
Check-out time until 10:00 AM
(Late check-out fees: After 10:30AM -> 15€, after 12:00AM -> 30€, after 16:00PM -> full current daily rate needs to be paid!)

Pet policy:

Please kindly note that pets are not allowed in the hotel!

Child Policy:

Free accommodation for children up to twelve years old sharing the room/bed with the parents (two adults)
Free breakfast up to six years old and 50% discount on breakfast between six-twelve years old children.


In case the appropriate name and address is important for you on the issued invoice of our services, case of deposit please indicate it in advance when the reservation is made, in other cases until the departure date.

After departure date there is no option to modify the customer’s name on the invoice.

Thank you for your kind understanding. 

Smoking policy:

Please note that City Hotel Pilvax is a smoking Free hotel hence all Rooms are Non-smoking.

Breakfast prices
City Hotel Mátyás: € 11.-/person
City Hotel Ring: € 10.-/person
City Hotel Pilvax: € 11.-/person


- Is it a problem to check-in late at night? 

        -> Definitely not a problem! Our Reception is open 24/7

- Can we leave our bags in the hotel before/after check-in/-out? 

        -> Yes you can, free of charge. The hotel has a luggage room available for our guests.

- Does the hotel have a lift in the building?

        -> Yes, there is a lift in City Hotel Matyas but please kindly note that there are several stairs that need to be climbed before getting to the lift. 

- Is it possible to check-in earlier or check-out later?

        -> Official check-in time is 3:00PM but if your room is ready you can get it earlier, but it cannot be guaranteed. Late check-out has an extra cost, please ask the Receptionist or find details above at "Check-in/-out policy" part!

- Does the hotel organize Transfer from the Airport to the hotel?

        -> Yes we do! Please click HERE to see how to order transfer from the airport to the hotel!

- Does the hotel organize Transfer to the Airport from the Hotel?

        -> Yes. Please contact the Reception, they will be happy to assist You.